Hotdesk Cancellation Policy

Effective date: October 28, 2022

Cancellation Policy

Hotdesk is dedicated to providing a fair and flexible cancellation policy, allowing our users and hosts to enjoy a seamless experience and #GetThingsDone.

Bookings Cancelled by User 

Pending Bookings:

A pending booking is any booking which has not yet been confirmed by the host. These bookings can be cancelled at any time regardless of the start date, time or length of booking.

Confirmed Bookings:

Whether a confirmed booking can be cancelled without penalty will be determined by the following considerations;

• Short-Term Bookings refer to any booking made for less than 1 month. 

These bookings can be cancelled via the app and will be processed without a penalty if they are cancelled up to 48 hours before the scheduled start time. 

• Long-Term Bookings refer to any booking made 1 month or more. 

These bookings can be cancelled via the app up to 5 working days before the scheduled start time and will be processed without a penalty unless a separate agreement is in place directly with the host and user. Once a separate agreement has been entered into by the host and the user, that agreement will take precedence over this cancellation policy. 

• If you need to cancel your reservation because of an emergency or unavoidable circumstance, we may be able to help. Contact us on help@hotdesk.com to file a claim. You will need to provide as much detail as possible and submit any supporting documentation for our team to review your case. Claims must be submitted within 14 days of cancellation.

Hotdesk is not liable to pay the workspace any fees if the user cancels within the above mentioned periods. 

If the User cancels afterwards or does not show to the booking, there are two scenarios: 

1. If Hotdesk received online payment for this booking, the booking fees will be transferred to the workspace. The only exception to this would be that the customer has had an emergency and both Hotdesk and the Host agree on waiving the booking fees. 
   
   

2. If the customer were to pay at host (where applicable), Hotdesk will not transfer the booking fees and the customer will be blocked from placing future bookings until the matter is further investigated. 

It’s the host’s responsibility to inform Hotdesk if the customer doesn’t show up by the end of the first day of the booking. Any false claim by the Host of a customer not showing to the booking will result in immediate termination and removal of the workspace and the listings from the Hotdesk Platforms. 

Bookings Cancelled by Host:
 

Once a booking is confirmed the host is liable to provide the user with the exact listing he/she booked and the booking should not be cancelled by the host. However, in the rare case that this is required, hosts must inform Hotdesk immediately on host@hotdesk.com and provide as much detail as possible and submit any supporting documentation for our team to review your request. The host could be liable to refund the booking fees to the user. The host may also have to pay Hotdesk the agreed upon commission, unless there is a justified emergency. 

How to reach us ?

Should you encounter any issues before, during or after your booking, you should contact us on help@hotdesk.com within 24 hours of the start time of your booking so our team can review your case. Please provide as much detail as possible and submit any supporting documentation.

Please Note: The times and dates we follow for our cancellation policy is based on the local time zone of the listing.

Important: Once a separate agreement has been entered into by the host and the user, that agreement will take precedence over this cancellation policy.