What happens once a booking is requested?

The request is sent to the workspace’s admins to check the availability of the space and confirm the request. Hotdesk’s team ensures that the hosts confirm the requests as soon as they receive them.

For how long can I book a space?

Bookings can be made on hourly, daily, monthly, or yearly rates. However, availability depends on the plans the spaces have to offer.

How can I book a space for a month and a half?

In this case you will need to either book for a separate month on the monthly rate and add 15 days on a daily rate, or book 45 days on a daily rate.

How long in advance should I making a booking?

You can make a daily or monthly booking anytime, as long as it is not a same day booking. You will need to make the booking at least one day in advance.

What is Instant Booking?

Instant booking is a feature that allows you to instantly book a space without having to wait for confirmation from the space.

Booking Status

Where can I find my bookings?

The bookings can be accessed from the toolbar located at the bottom of the app’s screen.

How do I know if my booking is confirmed or not?

Once a booking is accepted and confirmed, you will receive a notification on the app and a confirmation email.

How long does it take for the working space to confirm my booking?

Our customer and host support teams ensure that the host accepts the booking request as soon as possible. If the host does not respond within 24 hours from the time of the request, then the booking will automatically expire.

What does it mean that the booking has expired?

It means that the 24 hours period has passed and the host won’t be able to accept the request anymore. You will not be charged.

What does the status of the booking mean?

1.  Pending: The booking is awaiting approval from the host.
2.  Confirmed: The booking has been accepted by the host and you will be charged for the duration of your booking.
3.  Completed: The booking has been successfully finalized and met from both the customer and host. 
4.  Cancelled: The booking has been suspended within the timeframe of the booking period.
5.  Declined: The booking has not been accepted by the host due to the unavailability of the workspace. 
6.  Expired: The booking has passed the 24 hour period that the host has to accept a request.

Incorporation

What is incorporation via virtuzone?

Virtuzone is a business setup company and one of Hotdesk's  strategic partners. A space on Hotdesk that offers incorporation via Virtuzone means that you can incorporate and set up your business through Virtuzone and book your desk/office space through Hotdesk

Are there additional fees for incorporation?

Yes ,there is an extra fee for incorporation, however the desk/office booking will be included in the fees.

Do all offices have incorporation option?

No they do not. Only offices that have an incorporation label offer the service of company incorporation.

Can I incorporate when choosing daily or monthly plan?

No you cannot. According to law of the emirate of Dubai, a company cannot be established without a long-term office space lease.

Experience

How do I enter the space as I arrive?

Once you arrive at the space, please show the booking confirmation to the spaces’ receptionist. They will be assisting you with check in process and provide you with all that is needed. For any inquiries or complaints you can contact our help team.

I lost my key card, what do I do?

In this case you will need to notify the admin representative of the space you booked at, or ,alternatively, you can connect with our help team to help you solve the issue

My key card is not working, what do I do?

In this case you will need to notify the admin representative of the space you booked at, or ,alternatively, you can connect with our help team to help you solve the issue

Can I bring food and drinks with me?

Yes you can, however, some spaces only allow eating and drinking in the specified areas. For more information you will need to check with the admin representative at the space

Can I add furniture to the rented office / meeting room?

Yes you can, but with an early arrangement with the spaces’ admin team. They will be providing you with the extra furniture for an additional fee. 

Can I have visitors in my rented space?

Yes you can have visitors at your space, but you need to notify the reception at the space to provide them with access.

Can I host an event at a coworking space?

Yes, but this requires a pre-arrangement with the host/space.

Payment

How do I pay for my booking?

Booking payments can be made via online payment or upon arrival. An online payment can be paid with an authorized payments card (mastercard,visa, etc..), while payment upon arrival can be made via an authorized payment card or in cash.

How can I change my payment method?

Payment methods can be changed from the profile page on the app. Please go through the following steps to add a payment method: 

Home page → Profile → Payments → Add credit or debit card

How can I remove a credit card from my payment methods?

Payment methods can be removed from the profile page on the App. Please go through the following steps to remove a payment method: 

Home page → Profile → Payments → remove credit or debit card

Are there any extra charges that I have to pay at the host?

There are extra charges for services that require an extra fee. You can check the amenities provided at the workspace to be informed exactly what is included in the booking and what is not.

Do I pay extra when I book through Hotdesk?

No you do not. Our close partnership with the workspaces allows us to provide the same prices. 

Does Hotdesk offer memberships?

No, we currently don’t offer membership plans.

Cancellations

What is the cancellation fee?

The cancellation fee depends on the cancellation time. Any cancellation made less than 24 hours before the time of the booking will be subject to a cancellation fee. You can check our cancellation policy for more information.

Coupons and Credits

What is the credit in my account?

The credit on your account is your Hotdesk credit which can be obtained in several ways such as, making several bookings through Hotdesk, receiving a gift card from a friend, Hotdesk promos, and refunds.

Why do I have negative credit in my account and what does it mean?

You will only have a negative credit if your credit balance wasn’t enough for a fee to be deducted from your account. Therefore, the amount will be then deducted from your Hotdesk balance. 

How can I add a coupon?

You can add a coupon while finalising your booking on the Review your booking page. Here are the steps to add a coupon: 
Find the space you want to book → select date and time → Go to Review your booking page → Add the coupon in the Enter your coupon link

License

Do I need a trade license to work from your spaces?

No you don’t need a trade license to book at any of our spaces.

Do you provide Ejari for business license registration?

Yes we provide Ejari for business license registration. To know if a space offers Ejari or not please check the list of amenities on the page of the workspace you’re interested in booking, or apply ‘Ejari’ in the filters to find the spaces that offer Ejari services.

Referrals

Does Hotdesk give referral rewards?

Yes we do. You can check your Referral page to check your rewards.

Where can I find my referral code?

To check your referral code, you need to do the following,
Visit the App’s Home page → Profile → Referral

COVID-19

Are the coworking spaces regularly sanitized?

Yes they are. We mark it in the workspaces’ amenities and it is one of the requirements for a space to be available on Hotdesk.

Are social distancing measures being implemented in the coworking space?

Yes they are. It is one of the requirements for a space to be available on Hotdesk.

Report

There is a maintenance issue (ac not working) in the office I have rented, what do I do?

In the case of a maintenance issue you can report the space’s admin team, or you can contact our help team and they will help you solve the issue.

I would like to report a host, what do I do?

You can report a host after a completed booking in the review section. If it’s within the duration of a booking you should contact our help team.

App

There is a bug on the app, how do I report it?

You can report a bug through the app. You can do this by going to Profile —> Feedback —> Report a bug.

I forgot my username and/or password, what do I do?

You can reset your password by visiting the home page —> Profile —> Login —> Forgot password.