Subscribing
I received an email from my company regarding hotdesk subscription, how do I subscribe?
All you need to do is the following:
Signup with your company email
Verify your email address
Verify your phone number
If the subscription is applicable to you, you will receive a confirmation email with the details of your subscription. Relaunch the app and you are good to go.
What does my subscription include?
In the onboarding and subscription confirmation email, you will find the details of subscription that entails the applicable listing types (desks, meeting rooms or offices), plans (hours or days) as well as the limits.
Do I need to pay for anything when I am subscribed?
If your subscription is confirmed, valid and you have not consumed all your passes, you should not need to pay as long as you follow the steps and limits listed in your onboarding and subscription confirmation emails.
I signed up but still can’t see my subscription applied, what could the issue be?
Please follow the questions below:
Did you sign up with your company email? (Make sure it is the right spelling)
Did you verify your email address and phone number?
Did you relaunch the app?
If all the above applies, please email us at help@hotdesk.com and we will help ensure your subscription is set.
Finding a workspace
There is a workspace near me but I don’t see it on the app, how can I book it?
Your company chooses the tier of workspaces that meets the workspace standards and are within the allocated budget. Nevertheless, if you believe this workspace should be added to your company subscription, please email us at help@hotdesk.com.
Are these workspaces owned by Hotdesk?
No, Hotdesk is a marketplace that aggregates workspaces on one platform.
Do the workspaces provide free parking?
Not all spaces offer free parking, for such information please ensure to review the amenities on the listing before you place a booking.
Do workspaces have internet access?
Yes, all workspaces on Hotdesk provide free internet access.
Placing a booking
I see in the booking review that I need to pay for the booking, what could the issue be?
Please follow the questions below:
Are you sure your subscription is confirmed? Did you receive a subscription confirmation Email? Do you see it in your account on the app under the subscriptions section?
Did you relaunch the application after your subscription was confirmed?
Are you sure your subscription is still valid? (i.e has not expired and has not been renewed)?
If the answers to the above questions are yes, then check the following:
Are you sure this listing is applicable under your subscription? (For example, did you intentionally remove the “My subscriptions” filter on the explore screen or did you land on this listing from an external link?)
Did you exceed your plan limit?
Did you exceed your booking limit?
If you still need help please email us at help@hotdesk.com
Can I use my subscription to book for someone else?
That depends on your company rules regarding employee benefits. Please check with your manager or human resources department.
How long does it take for my booking to get confirmed?
Within 1 working day your booking will be confirmed, and usually it is within a couple of hours. We just recommend that you do not place a booking for Monday early morning during the weekend as most of the workspaces are off.
Why was my booking declined?
Usually declined bookings are due to unavailability in the space during the requested timing.
My booking was declined. Can someone from the team help me find the right space?
Yes, email us please at help@hotdesk.com and we will gladly assist you.
Why did my booking expire?
In the rare cases of a workspace being unreachable and not replying to emails, your booking request will expire within 48 hours.
When and how can I cancel my booking?
You can cancel your booking as long as it has not been confirmed or is more than 48 hours from the start time of your booking. You can cancel your booking from the my bookings screen.
Is the number of passes affected when my booking is declined, expired or canceled?
No, you will get the pass consumed in this booking back.
Arriving at the space
What do I need to have as I arrive at the workspace?
Kindly have your confirmation email or your booking on the app ready as you arrive.
Please check the access information in your booking request and booking confirmed emails and in case anything is needed, it will be listed there.
Post booking
I had a problem with my booking, what do I do now?
Please contact us at help@hotdesk.com and we will gladly assist you.
How can I provide feedback on my booking?
We are launching reviews soon so stay tuned for upcoming releases. In the meantime, you can email help@hotdesk.com with your feedback.
How many passes do I have left?
We will always update you in the transactional and booking emails on the number of passes left. We are launching an App release soon in which this information will be available so stay tuned.
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