Features FAQ’s

Favorites

1. What is “Favorites”?

“Favorites” is a feature that allows you to save  listings (desks, meeting rooms or offices) you like for easy access in the future. This way, you don't have to search for the same listing again and again. It also allows you to save listings so you can compare them ahead of booking. 

2. How do I add a listing to “Favorites”?

To add a listing to your “Favorites”, simply click on the heart icon available on the listing detail page or on the listing cards on home, explore or workspace screens

3. How do I access my “Favorites” ?

Your “Favorites” list  is available in your account section. Just log into your account and click on “Favorites”.

4. How do I remove a listing from “Favorites” ?

To remove a listing from your Favorites, navigate to your account, and click on the heart button on the listing card you  wish to remove from the list. You can also do so from the listing screen or the listing card on home, explore or workspace screens.

5. Can I add the same listing to "Favorites" more than once?

No, a listing can only be added once to your "Favorites" . If you try to add the same listing again, it will be removed from “Favorites”.

6. Can I make multiple Favorite lists ?

Currently, Hotdesk only supports one "Favorites" list per user. However, we're always looking for ways to improve our features based on user feedback.

7. Can I add a workspace to my Favorites?

Currently, Hotdesk only supports adding a listing to Favorites. However, we're always looking for ways to improve our features based on user feedback.

8. What happens if a listing in my "Favorites" is no longer available? 

If a listing in your Wishlist is no longer available, it will be automatically removed from your Wishlist.

9.  Does adding a listing to my "Favorites" list reserve or book the space?

No, adding a listing to your "Favorites" does not reserve or book the space. It's simply a way to keep track of your favorite listings for future reference.

10. Is there a limit to the number of listings I can add to my Favorites?

No, there is currently no limit to the number of listings you can add to your Favorites. Add as many as you like!

Check In

1. How do I get the check-in code?

To retrieve the check-in code for your booking, follow these steps:

Check your booking confirmation email where the code is provided.

Alternatively, log in to your Hotdesk account, navigate to "My Bookings" → "Upcoming Bookings," and open the required booking details to access the check-in code.

2. How can I ensure a successful check-in at the host?

Making a successful check-in at the host is easy:

Upon arrival at the coworking space, simply share the unique PIN code assigned to this booking with the host.

Once the host enters the code in the system, you will promptly receive a confirmation check-in notification for your booking.

3. Can I check-in if I arrive early or late to the coworking space?

Absolutely! Our check-in window allows you to check in starting from 1 hour before your booking start time until the end time of your reservation. Feel free to arrive at your convenience within this timeframe.

4. I arrived on time, but the host didn't check me in. What should I do?

We apologize for any inconvenience you faced during your check-in process. If the host fails to check you in on time, please don't hesitate to contact our dedicated support team at help@hotdesk.com. We'll promptly address the issue and ensure a swift resolution.

5. What are the new statuses after applying the check-in process?

After applying the check-in process, you may notice the following statuses for your bookings:

"No Show": Indicates that you did not attend the booking, and the end time has passed.

"Late": This status appears if you have not checked in yet, and the end time has not passed.

Should you encounter any incorrect status on your bookings or have any other concerns, please don't hesitate to reach out to our support team at help@hotdesk.com. We'll be happy to assist and resolve any issues promptly.

Guest Booking

1. What is “Guest Booking”?

“Guest Booking” is a feature that allows you, as the host of the workspace, to add any external bookings for your clients in order to register that time slot as unavailable for any bookings that are coming via hotdesk. 

2. How can I add a  guest booking?

In order to be able to add a guest booking, you first need to log in with your host portal credentials on the Hot Desk application. Once logged in, you can add a booking by selecting your own workspace, choosing a listing, the plan, as well as the date and time for your booking. As you go through the process to review the booking, you will be prompted to specify whether the booking you are creating is for yourself or for your client. 

3. Why do I have the option to add a booking for myself?

In the case where you do not have the necessary information of your client i.e. the client’s email address and phone number, you can simply add a booking for yourself on their behalf. You can also choose this option if you wish to make a slot unavailable so that no one from Hotdesk can book during that specific time slot. 

3. What happens once I have added a booking for my client?

After you successfully add a booking for your client, your client will receive an email mentioning the details of the booking. The client will have the ability to cancel the booking by accessing the Hotdesk application.

4. How can I make changes to the booking I added for myself or for my client?

Our team is working to deliver a solution for this. You will be able to access the booking via Hotdesk OS where you can delete this booking, as well as create new bookings directly from Hotdesk OS as well. However, at the moment you can contact your account manager here at Hot Desk and they will happily assist you.

5. How will I accept payment from clients when I add bookings for them?

For now, your clients will be able to pay directly at the workspace as we will not be collecting any payments on their behalf. If you wish for your clients to be able to pay online or via credit card, you can ask them to make the booking directly by going on the Hot Desk application.

6. Will I be charged commission on the bookings I add for my clients?

Since it is a booking that is not coming through Hot Desk, we will not charge any commission on such bookings.